999rr's Responsible Gaming Policy
Online gaming should be enjoyable — not stressful. At 999rr you can set your own gaming limits, take breaks, and get support at any time.
999rr believes online gaming is a form of entertainment — not a way to earn money. We want every player to game in a healthy and controlled way. To help with this, we provide a range of practical tools and guidelines to keep gaming enjoyable.
Gaming becomes a problem when it starts to affect your personal life, family, or financial situation. If you ever feel that things are getting out of your control, 999rr's support team is always here for you.
Our Core Responsible Gaming Principles
Setting Deposit Limits
You can set daily, weekly, or monthly deposit limits. Once a limit is set, it protects you from overspending. Reducing a limit takes effect immediately; increasing one is subject to a set waiting period.
Time-Out Option
When needed, you can take a temporary break from your account for anywhere from 24 hours to 30 days. During the break you will not be able to log in or place any bets.
Self-Exclusion Feature
For long-term issues, you can exclude yourself from the site either permanently or for a set period. After taking this step, you will need to contact the support team to reactivate the account.
Session Time Control
Set a maximum session length according to your preference. When the time is up, the system will send you a break reminder, keeping your gaming conscious and controlled.
Loss Limits
Decide for yourself the maximum amount you are willing to lose within a given period. Once this limit is reached, the session ends automatically, reducing the risk of unexpected large losses.
24/7 Support Team
Our dedicated responsible gaming team is available around the clock via live chat and email. For any concerns about gaming, they can assist in both Bengali and English.
Warning Signs of a Problem
Gaming addiction develops gradually and can be hard to recognise in the early stages. It is important to be alert if the following signs appear:
Seek help if these signs appear
- You need to keep increasing the amount you bet to get the same level of enjoyment.
- You are placing more bets to try to "recover" money you have lost.
- You have tried to stop or cut down on gaming but have not been able to.
- You are hiding your gaming from family or friends.
- You are using household money or funds set aside for essentials on gaming.
- You feel restless, irritable, or anxious when you are not gaming.
- Gaming is affecting your work, studies, or relationships.
If you recognise even one of these signs, do not wait — contact 999rr's support team. Our team will help you without judgment and with complete confidentiality.
The Golden Rules of Healthy Gaming
See gaming as entertainment — not as a way to make money.
Decide in advance how much you are willing to spend today and do not go beyond that limit.
Set aside specific time for gaming; give priority to family and work time.
Avoid gaming when you are upset, lonely, or under excessive stress.
Never bet more in an attempt to recover money you have lost.
Take regular breaks — avoid long sessions and keep a clear head.
Talk openly with loved ones; secrecy is what allows addiction to take hold.
Do not allow minors (those under 21) to use your account.
For players aged 21 and above only
To open an account and take part in gaming at 999rr, you must be at least 21 years old. We enforce this rule strictly through identity verification. Please make sure your device and login details are kept out of reach of minors.
How to Activate the Tools
Access Your Account
Log in to 999rr and go to your profile settings. Look for the "Responsible Gaming" section there.
Choose Your Limits
Select whichever you need — a deposit limit, loss limit, or session time limit — and enter the amount or duration.
Confirm
Save the changes. Reducing a limit takes effect immediately; increasing one will take additional time to come into effect.
Get Support if Needed
If you cannot find the settings or need further help, contact us directly via live chat or email.
Contact Us for Help
Talk to our support team
If you feel gaming is having a negative impact on your life, let us know today. 999rr's support team is available 24/7 in both Bengali and English — via live chat or email.
Speak directly with our team from any page on the site. Fast and confidential support.
Write to us about anything related to responsible gaming: [email protected]
Remember, asking for help is a sign of strength. Our team will handle your situation with complete confidentiality and provide the best support possible. Gaming is entertainment — your wellbeing is our highest priority.
Enjoy Gaming Responsibly
At 999rr we want every session to be enjoyable and safe for you. Return to your favourite games — with awareness.
Log in to 999rr